Insurance Claims Made Easy
If your windscreen or auto glass has been damaged, we’ll take care of the claims process from A to Z. All you need to do is contact your insurer and we’ll handle the rest.
Why Choose Wayne’s for Insurance Claims
Insurer-approved — We work with all major car insurers across WA and Perth.
Direct billing — We bill your insurer directly, so you’re not chasing paperwork.
Mobile service & fast turnaround — We’ll come to you (home or work) and get you back on the road ASAP.
Complete service — Includes ADAS recalibration, glass diagnostics, quality replacements.
Decades of experience — Over 35 years in the glazing and auto glass industry.
Transparent support — We’ll walk you through your excess, coverage, and what to expect at every step.


How the Claims Process Works
Step 1: Lodge your claim
Call your insurer or use their online portal. Let them know you want to make a glass or windscreen claim under your comprehensive policy (if applicable).
Step 2: Nominate Wayne’s Windscreens
Tell your insurer that you choose Wayne’s as your repairer. You may need to provide our business details (ABN, contact, address).
Step 3: Provide your claim number to us
Once you have your claim reference, pass it to us so we can coordinate with your insurer.
Step 4: We manage the repair or replacement
We’ll book your appointment (or mobile visit), handle the glass work, and reconcile the costs with the insurer. You may just pay the excess (if required).
Step 5: Drive away safely
Once the work is done (including calibration if needed), your vehicle is back on the road with a warranty you can trust.
Montina Ladine2025-08-10Trustindex verifies that the original source of the review is Google. Over approximately 15 years I have had three great experiences with Wayne's Windscreens. Here are the accounts from the most recent: A few days ago I got a new w'screen fitted to replace a cracked one. From the initial phone call to the final drive-off, it was a very efficient and pleasurable experience. The lady at the front desk was most helpful over the phone with the insurance claim and advice of that nature and I'm even considering changing insurance companies due to her advice (sorry, can't remember her name). She even called their suppliers then and there when she wasn't sure about something I enquired about. While I was waiting for it to be fitted she was helpful and friendly also. All the guys in the shop I spoke with, Shea, Gavin and Kyle (hope I got the names right...) were all outstanding in their interest and professionalism regarding the fitment, plus advice and interesting information. I was also delighted to hear that they enjoy doing vintage classics as well, as I have various 70s vehicles on the go. The experience prior to that one was about 6 years ago. I needed an empty windscreen carton to ship a rare 1970s hardtop rear screen to Sydney. The friendly staff had no problems finding me something to suit, complete with windscreen supports and padding. And this on a Friday afternoon, and gave it to me for free and a free smile as well. A generous Aussie business with friendly staff, it's obvious that it's a happy business - you can tell a miserable business by how the employees interact with other staff and customers, and it's often a "top-down" affair. Prior to that experience was about 14-15 years ago. My Commodore wagon rear hatch screen was shattered when I closed it and hadn't made sure the steel object in the back was in far enough! I think it was the current owner's father Jeff (?) who came out and put the one (I had sourced myself) in for me. Actually, I had bought a whole other hatch door just for the glass, so he removed the glass from that and put it into mine. I think he only charged me $100 - 120. Even 15 years ago that was very reasonable. He was very friendly and helpful and seemed like a happy person. May H2025-08-02Trustindex verifies that the original source of the review is Google. Incredible and outstanding service from start to finish. The team was not only professional and efficient, but also thoughtful and patient throughout the entire process. I am especially grateful to Gavin and Sarah for their kindness and support-and a big thank you to the rest of the team as well(sorry I didn’t catch all your names!). Everyone went above and beyond to help me, and I truly appreciate the extra effort. Thanks again-highly recommended! David Haynes2025-07-31Trustindex verifies that the original source of the review is Google. Five star service great job Raphael Wolff2025-07-23Trustindex verifies that the original source of the review is Google. Always great customer service and where others can't,these guys always get the job done. Gav West2025-07-23Trustindex verifies that the original source of the review is Google. The team are so helpful and friendly. Did an awesome job. Very professional. Highly recommended. Very fast service👍 Julie Sanders2025-07-22Trustindex verifies that the original source of the review is Google. Shay was very helpful in organising what I needed and the receptionist was the most awesome, helpful, polite, competent, friendly, upbeat person I have encountered for quite some time. William Leslie2025-07-19Trustindex verifies that the original source of the review is Google. These guys were awesome, I went to a glass repairer before Wayne's windscreens got told the whole windshield needed replacing got a second opinion through Wayne's windscreens and fixed it up 15mins and saved me a windshield thanks guys Bernard Forest2025-07-15Trustindex verifies that the original source of the review is Google. I visited Wayne's Windscreens to get my son's windscreen replaced and found that they were pretty reasonable and a job well done. Eventually, got them to get two windows at my home done, too. And eventually, got three more of my cars Dash cams done. The front staff and the workshop staff were very professional and got the work done with pride. Raymond Gillin2025-06-21Trustindex verifies that the original source of the review is Google. Great Service , Excellent advice n Fantastic Job n Fast service ! 💯 Wasn't their long enough to drink a coffee or to get comfortable ! 🤦🤷 Highly 💯 Recommended 🤟😎🤘🥃🥃🥃 Cat Curran2025-06-18Trustindex verifies that the original source of the review is Google. I could not be more pleased with the efficiency and courtesy of Wayne's Windscreens..The service was excellent and the price was fair. Staff booked me the next day and they came to my work to repair a faulty electric window regulator. The reception staff was polite and friendly and the service was the best from start to finish.
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With over 35 years of windscreen and vehicle glass experience we are a trusted name throughout Perth & Western Australia.
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